Dear Valued Customers,
We hope this message finds you well. We would like to inform you of an upcoming holiday that will affect our operations and shipping schedules. The Chinese New Year, also known as Spring Festival, is fast approaching, and we will be honoring this important cultural celebration from February 8 to February 18.
During this period, our team will be taking a well-deserved break to spend time with their families and loved ones. Therefore, we regret to inform you that there will be no shipments made during this holiday period.
Please take note of the following important information:
Order Placement: You can continue to place orders on our website throughout the Chinese New Year holiday. However, please be aware that order processing and shipping will resume only after the holiday period ends, starting from February 19.
Customer Support: While our shipping operations are temporarily suspended, our customer support team will still be available to assist you with any inquiries or concerns you may have. Please feel free to reach out to us via email or our customer support hotline, and we will respond to you as soon as possible.
Extended Processing Time: Kindly note that there may be a slight delay in order processing and shipping immediately after the Chinese New Year holiday. We appreciate your patience and understanding as we work diligently to fulfill all orders promptly.
Special Offers: In celebration of the Chinese New Year, we will be offering exclusive promotions and discounts both leading up to and following the holiday period. Make sure to stay tuned to our website and social media channels for updates on these exciting offers!
We sincerely apologize for any inconvenience caused by the temporary shipping suspension. We value your continued support and understanding as we take this time to embrace the festivities and recharge for an even better year ahead.
On behalf of our entire team, we would like to wish all our customers celebrating the Chinese New Year a joyous and prosperous Year of the [Chinese zodiac animal]. May this festive season bring you good fortune, happiness, and an abundance of blessings.
Thank you for your understanding and patience.
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