STARESSO Refund Policy
Dear Customers, We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the refund/return process super easy.
Please note that return and refund policy may vary according to local laws and regulations.
1. Cancellation
1.1 Before Shipment:
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Customers can request a full refund before the product is shipped.
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To meet your request, we require the order number or proof of purchase.
1.2 During Shipment:
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If you apply for a refund while the product is in transit and the cancellation is successful, the shipping fee will not be refunded.
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If the cancellation is unsuccessful, refunds are not accepted after shipment.
1.3 After Shipment:
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Refunds are not accepted once the product has been shipped and cancellation has failed.
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In cases where the product has quality issues, we recommend you contact the online chat for a free replacement.
2. Return
2.1 No returns:
- If you are unsatisfied with your purchase, we cannot offer a return or exchange.
2.2 All after-sales requests (product damaged or received the wrong product):
- we will send you items without requiring a return.
3.Refund
3.1 Before refund
Only before shipment, or the product is in transit and the cancellation is successful, a refund is available.
3.2 Refund time
- Refund time for cancelled orders: Full refund within 7 business days
- Refund time for returns: After STARESSO receives your refund request, we'll issue the refund within 14 business days after we receive your product. We will then notify you by email once your refund has been processed. If you don't receive the refund after 14 business days, please find us on online chat or contact with your bank.
Other circumstances are not stated in this policy but STARESSO has sufficient proof to refuse.
After-sale Service Contact Email
Email: vancran@staresso.com, Alex
Customer Service Hotline:
Tel: +86 0757-22321512
