Refund Policy

STARESSO Refund Policy

Dear Customers, We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the refund/return process super easy.
Please note that return and refund policy may vary according to local laws and regulations.
1. Cancellation
Customers can request a full refund within 24 hours after placing an order on staresso.com.
To complete your return, we require a receipt or proof of purchase.
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users).
Orders cannot be canceled more than 30 days after they are shipped.
In certain cases, if you have used and really unsatisfied with the product you received, you still could contact support@staresso.com to request a refund. We would first check if you were unfortunately receiving a defective product, or operation had a problem, then we would be glad to help provide a win-win solution for both of us.
2. Return
The return service is currently available to US orders ONLY.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues(product damaged or received the wrong product), we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact our STARESSO Support via support@staresso.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.
Return Process
To start a return, you can contact us at support@staresso.com. Please provide us with proof of purchase, such as an Invoice, Order number or Payment Screenshot. If your return is accepted, we’ll provide you with the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. Generally to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed,we will issue a refund within 14 business days. You will be notified by email when your order is refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still not received the refund after 14 business days, please contact us via support@staresso.com.
Return Shipping Costs
Please note that return shipping costs include shipping costs and handling fees.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Reference Shipping Costs(ONLY for U.S)
Product Shipping cost
SP300(Staresso Plus) $35
SP200(Staresso Classic) $30
SP200M(Staresso Travel) $30
Staresso Discovery $35
Staresso Travel Kit $50
Staresso Travel&Rock2More Milk Frother Kit $35
Parts $10
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
4. After-sale Service Contact
Phone: +86 0757-22321512(English service only. International charges apply if calling from outside of the US)