STARESSO Shipping Policy
Shipping & Delivery:
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 1-3 business days.
Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.
| Shipping Zones | Shipping Counties | Order Value | Shipping Cost | Transit Time |
| North America | US/CA/MX/FR/RA | $0-$30 | $10 | 10-15 Days |
| North America | US/CA/MX/FR/RA | Over $30 | FREE | 10-15 Days |
| Europe | GB/FR/DE/IT/ES/NL/AT/BE/BG/CH/CZ/DK/EE/FI/GR/HR/HU/IE/LT/LU/LV/MT/NO/PL/PT/RO/SE/SI/SK/UA | $0-$30 | $10 | 10-15 Days |
| Europe | GB/FR/DE/IT/ES/NL/AT/BE/BG/CH/CZ/DK/EE/FI/GR/HR/HU/IE/LT/LU/LV/MT/NO/PL/PT/RO/SE/SI/SK/UA | Over $30 | FREE | 10-15 Days |
| South America | BR/CL/CO/PE | $0-$199 | $18 | 20-25 Days |
| South America | BR/CL/CO/PE | Over $200 | FREE | 20-25 Days |
| Oceania | NZ | $0-$49 | $13 | 20-25 Days |
| Oceania | NZ | Over $50 | FREE | 20-25 Days |
| Oceania | Australia | $0-$49 | $8 | 20-25 Days |
| Oceania | Australia | Over $50 | FREE | 20-25 Days |
| Asia | PH/SG | $0-$30 | $14 | 10-14 Days |
| Asia | JP/KR/TH/TW/HK | $0-$30 | $5 | 8-12 Days |
| Asia | PH/SG/JP/KR/TH/TW/HK | Over $30 | FREE | 10-14 Days |
| Middle East | AE/BH/CY/IL/JO/OM/QA/SA/TR | $0-$199 | $18 | 20-25 Days |
| Middle East | AE/BH/CY/IL/JO/OM/QA/SA/TR | Over $200 | FREE | 20-25 Days |
| Africa | AO/GH/KE/MA/NG/RW/TZ/UG/ZA | $0-$199 | $18 | 20-25 Days |
| Africa | AO/GH/KE/MA/NG/RW/TZ/UG/ZA | Over $200 | FREE | 20-25 Days |
Note:
3. There are high surcharges in remote areas and islands, and some remote areas and islands cannot be shipped. (Detailed places or other info please consult customer service Email: support@staresso.com Phone: +86 0757-22321512 English service only.)
Questions:
1. Can I track my order?
After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.
2. Why have I not received an order confirmation by email?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email support@staresso.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
3. Can I change my order?
You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If your order has been already checked out, you could contact us via support@staresso.com and we'll do our best to change your order before it is shipped.
4. My address is written incorrectly in the order confirmation - what can I do?
If you have created an account with us you can sign in to change your order details, including your address. Do this as soon as possible or contact us at support@staresso.com.
